سياسة الخصوصية وحماية البيانات الشخصية

1. Introduction

Awtaad Solutions respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations.

This Privacy Policy explains how we collect, use, store, protect, and process personal data when you visit our website or engage with our services.

2. Collection of Personal Data

We may collect personal data in the following situations:

• When you fill out a contact form or request a quotation
• When submitting a support request or opening a ticket
• When contacting us via email or phone
• When subscribing to communications or updates

The personal data collected may include (as applicable):

• Full name, company name, and job title
• Phone number and email address
• Any other information voluntarily provided by you

When visiting our website, certain technical information may be collected automatically, such as IP address, browser type, date and time of visit, and pages visited. This data is used for analytical purposes only.

3. Legal Basis for Processing

We process personal data based on:

• Your explicit consent when voluntarily providing your data
• Performance of contractual or pre-contractual obligations
• Compliance with legal and regulatory requirements
• Legitimate business interests that do not override your rights

4. Purpose of Data Processing

When you voluntarily provide your information, Awtaad Solutions is entitled to use it for the following purposes:

• Communicating with you regarding inquiries and requests
• Delivering technical and consulting services
• Providing customer support and ticket management
• Issuing proposals, contracts, and invoices
• Internal analysis and business decision-making
• Documentation and regulatory compliance

We do not sell, rent, or trade your personal data to third parties for marketing purposes without your explicit written consent.

5. Data Retention

Data is retained only for as long as necessary to fulfill the purpose for which it was collected. Once the purpose has been fulfilled, the data will be securely deleted or destroyed in accordance with our internal policies and applicable laws.

6. Data Storage and Security

Awtaad Solutions implements appropriate technical and organizational measures to protect personal data against unauthorized access, unauthorized disclosure, alteration or misuse, and loss or destruction.

Data may be stored on servers located within the Kingdom of Saudi Arabia, or with trusted third-party hosting providers that comply with applicable security and regulatory standards.

7. Data Sharing and Disclosure

Personal data will not be disclosed or shared except in the following cases:

• When required by law or a judicial order
• When requested by competent regulatory authorities
• With contracted service providers under strict confidentiality obligations

In all cases, disclosure will be limited to the minimum necessary data.

8. External Links

Our website may contain links to external websites. Awtaad Solutions is not responsible for the privacy practices or content of such external sites.

9. Data Subject Rights

Under the Saudi PDPL, you have the right to:

• Be informed about how your personal data is collected and access it
• Request correction of inaccurate or incomplete data
• Request deletion of your data when no longer necessary
• Withdraw consent at any time (where processing is based on consent)

10. Contact Information

For any privacy-related inquiries or requests concerning your personal data, please contact:

11. Policy Updates

Awtaad Solutions reserves the right to update or amend this Privacy Policy when necessary. Any updates will be published on this page with the revised "Last Updated" date.